{include file="header.html"}
<!-- $Id$ -->
{title value=$layout.pagetitle}
<p>
<table cellpadding="3" width="100%">
	<tr class="dark" {tip text="Click on column name to change sorting order"}>
		<td class="fleftu" colspan="2" width="1%" nowrap>
			<img src="img/ticket.gif" alt="">&nbsp;<a href="?m={$layout.module}&s=1&o=ticketid{if $queuedata.direction eq "asc" && $queuedata.order eq "ticketid"},desc{/if}"><b>{trans("ID:")}</b></a> {if $queuedata.order eq "ticketid"}<img src="img/{if $queuedata.direction eq "desc"}asc{else}desc{/if}_order.gif" alt="">{/if}<br>
			<img src="img/calendar.gif" alt="">&nbsp;<a href="?m={$layout.module}&s=1&o=createtime{if $queuedata.direction eq "asc" && $queuedata.order eq "createtime"},desc{/if}">{trans("Create time:")}</a>{if $queuedata.order eq "createtime"}<img src="img/{if $queuedata.direction eq "desc"}asc{else}desc{/if}_order.gif" alt="">{/if}
		</td>
		<td class="fbt" width="96%">
			<a href="?m={$layout.module}&s=1&o=subject{if $queuedata.direction eq "asc" && $queuedata.order eq "subject"},desc{/if}"><b>{trans("Subject:")}</b></a> {if $queuedata.order eq "subject"}<img src="img/{if $queuedata.direction eq "desc"}asc{else}desc{/if}_order.gif" alt="">{/if}<br>
			<a href="?m={$layout.module}&s=1&o=requestor{if $queuedata.direction eq "asc" && $queuedata.order eq "requestor"},desc{/if}">{trans("Submitter:")}</a> {if $queuedata.order eq "requestor"}<img src="img/{if $queuedata.direction eq "desc"}asc{else}desc{/if}_order.gif" alt="">{/if}
		</td>
		<td class="fbt" width="1%" nowrap align="center">
		    <b>Status</b>
		</td>
		<td class="fbt" width="1%" nowrap>
			<a href="?m={$layout.module}&s=1&o=owner{if $queuedata.direction eq "asc" && $queuedata.order eq "owner"},desc{/if}"><b>{trans("Owner:")}</b></a> {if $queuedata.order eq "owner"}<img src="img/{if $queuedata.direction eq "desc"}asc{else}desc{/if}_order.gif" alt="">{/if}<br>
			<a href="?m={$layout.module}&s=1&o=lastmodified{if $queuedata.direction eq "asc" && $queuedata.order eq "lastmodified"},desc{/if}">{trans("Last modified:")}</a> {if $queuedata.order eq "lastmodified"}<img src="img/{if $queuedata.direction eq "desc"}asc{else}desc{/if}_order.gif" alt="">{/if}
		</td>
		<td class="frightu" width="1%" nowrap>
			<b>{trans("Total:")} {$queuedata.total|default:"0"}</b>
		</td>
	</tr>
	{if $queuedata.total != 0}
	<tr class="dark scroller">
		<td colspan="6" class="fall">
			{include file="scroller.html" loop=$queue listdata=$queuedata adlink="&s=1"}
		</td>
	</tr>
	{/if}
	<tr class="light">
		<td colspan="6" class="fall" align="right">
			<a href="?m=rtticketadd&id={$queuedata.queue}&customerid={$search.customerid}">{trans("New Ticket")} <img src="img/save.gif" alt=""></a>
		</td>
	</tr>
	{cycle values="lucid,light" print=false}		
	{section name=ticket loop=$queue start=$start max=$pagelimit}
	<tr class="{cycle} lista" style="color:{if $queue[ticket].statecolor}{$queue[ticket].statecolor};{else}#000000;{/if}" onmouseover="addClass(this, 'highlight')" onmouseout="removeClass(this, 'highlight')">
		<td class="fleft pad" width="1%" nowrap onclick="return self.location.href='?m=rtticketview&id={$queue[ticket].id}';">
			<img src="img/info2.gif" alt="" {tip a=$queue[ticket].id dynpopup='?m=rtticketinfo&id=$a'}>
		</td>
		<td nowrap width="1%" class="pad tleft" onclick="return self.location.href='?m=rtticketview&id={$queue[ticket].id}';">
			<b>{$queue[ticket].id|string_format:"%06d"}</b><br>
			{$queue[ticket].createtime|date_format:"%Y-%m-%d %H:%M"}
		</td>
		<td class="pad tleft" width="95%" onclick="return self.location.href='?m=rtticketview&id={$queue[ticket].id}';">

			<b>{$queue[ticket].subject|escape|truncate:"60":"..."|default:"&nbsp;"}</b><br>
			{$queue[ticket].requestor|escape|truncate:"60":"..."}
			{if $queue[ticket].requestoremail && !$queue[ticket].customerid}
				&lt;{$queue[ticket].requestoremail}&gt;
			{/if}
		</td>
		<td nowrap width="1%" class="pad tleft">
		    {$queue[ticket].statename|escape}
		    {if $queue[ticket].resolvetime}<br>{$queue[ticket].resolvetime|date_format:"%Y-%m-%d %H:%M"|default:"-"}{/if}
		</td>
		<td nowrap width="1%" class="pad tleft" onclick="return self.location.href='?m=rtticketview&id={$queue[ticket].id}';">
			{if $queue[ticket].ownername}{$queue[ticket].ownername}{else}-{/if}<br>
			{$queue[ticket].lastmodified|date_format:"%Y-%m-%d %H:%M"|default:"-"}
		</td>
		<td class="fright pad tleft" align="right" nowrap>
			<a href="?m=rtticketprint&id={$queue[ticket].id}" target="_blank"><img src="img/print.gif" alt="[ {trans("Print")} ]" title="[ {trans("Print")} ]" title="[ {trans("Edit")} ]"> </a>
			<a href="?m=rtticketdel&id={$queue[ticket].id}" onclick="return confirmLink(this, '{t a=$queue[ticket].id|string_format:"%06d"}Are you sure, you want to remove ticket $a?{/t}')"><img src="img/delete.gif" alt="[ {trans("Delete")} ]" title="[ {trans("Delete")} ]"></a>
			<a href="?m=rtticketedit&id={$queue[ticket].id}"><img src="img/edit.gif" alt="[ {trans("Edit")} ]" title="[ {trans("Edit")} ]"></a>
			<a href="?m=rtticketview&id={$queue[ticket].id}"><img src="img/info.gif" alt="[ {trans("Info")} ]" title="[ {trans("Info")} ]"></a>
		</td>
	</tr>
	{sectionelse}
	<tr>
		<td colspan="6" class="flr" align="center">
			<p>&nbsp;</p>
			<p><b>{trans("No such tickets matching search criteria.")}</b></p>
			<p>&nbsp;</p>
		</td>
	</tr>
	{/section}
	{if $queuedata.total != 0}
	<tr class="dark scroller">
		<td colspan="6" class="fall">
			{include file="scroller.html" loop=$queue listdata=$queuedata adlink="&s=1"}
		</td>
	</tr>
	{/if}
	<tr class="light">
		<td colspan="6" class="fall" align="right">
			<a href="?m=rtticketadd&id={$queuedata.queue}&customerid={$search.customerid}">{trans("New Ticket")} <img src="img/save.gif" alt=""></a>
		</td>
	</tr>
</table>
</p>
{include file="footer.html"}