{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}

{if $ticket.state == 2} {/if} {if $ticket.creatorid} {/if}

Temat : {$ticket.subject|escape|truncate:50:"...":true}

Zgłaszający : {if $ticket.customerid} {$ticket.customername|escape} ({$ticket.customerid|string_format:"%04d"}) {else} {$ticket.requestor|escape} {/if} {if $ticket.requestoremail && !$ticket.customerid} <{$ticket.requestoremail}> {/if}

Data utworzenia : {$ticket.createtime|date_format:"%Y-%m-%d %H:%M"}
Data rozwiązania : {$ticket.resolvetime|date_format:"%Y-%m-%d %H:%M"}
Czas pracy : {$ticket.uptime}
Utworzył : {$ticket.creator}
Kategorie : {foreach from=$categories item=category} {if $category.checked > 0} {$category.name}
{/if} {/foreach}

{if $ticket.region && $ticket.regionname} {/if} {if $ticket.statechange} {/if}

Właściciel : {$ticket.ownername}

Kolejka : {$ticket.queuename}

Status : {$ticket.status}
Region : {$ticket.regionname}
{if $ticket.changename} {$ticket.changename} {else} ERROR: brak opisu zmiany statusu w słowniku {/if}
Przyczyna : {if $ticket.cause==2}{trans("company's side")} {elseif $ticket.cause==1}{trans("customer's side")} {else}{trans("unknown/other")}{/if}

{if $ticket.state != 2} {fontimg src="book"} {trans("Resolve")} {/if} {fontimg src="trash"} {trans("Delete")} {fontimg src="edit"} {trans("Edit")} {fontimg src="print"} {trans("Print")}

{if $ticket.prev_ticketid neq NULL} ««« {trans("Previous ticket")} {else} ««« {trans("Previous ticket")} {/if} {if $ticket.next_ticketid neq NULL} {trans("Next ticket")} »»» {else} {trans("Next ticket")} »»» {/if}

{if $stats}

{trans("Requests causes (last year):")} {trans("company's side")}: {$stats.2.num|default:0}, {trans("customer's side")}: {$stats.1.num|default:0}, {trans("unknown/other")}: {$stats.0.num|default:0}, {trans("all")}: {$stats.0.num+$stats.1.num+$stats.2.num}

{/if} {if $customerinfo}

{trans("Customer:")} {$customerinfo.customername} » {$customerinfo.address} {$customerinfo.zip} {$customerinfo.city} {if $customerinfo.phone} » {$customerinfo.phone}{/if} » {if $customerinfo.balance < 0}{/if}{$customerinfo.balance|money_format}{if $customerinfo.balance < 0}{/if} {if $customerinfo.groups} ({foreach from=$customerinfo.groups item=item name=groups}{$item.name}{if $smarty.foreach.groups.iteration < sizeof($customerinfo.groups)}, {/if}{/foreach}) {/if}

{/if} {if $customernodes}

{include file="customernodesbox.html"}

{/if}